Help

BEFORE YOU BOOK

• How Many Adults Can Stay In One Room?

  A maximum of three adults can stay in one room.

• Do Children Stay For Free?

  One child under 5 years is allowed to stay free if they share the bed with their parents. Child between 6 to 12 years is charged an extra child rate

• Do You Have Family Rooms?

  No, we don’t, but we do have rooms with interconnecting balconies that families may use. Check with Reservations for availability.

• Will My Credit Card Be Charged When I Book My Reservation?

  Yes. This confirms your booking reservation with us.

• Is Breakfast Included In The Room Rate?

  You can choose a package with or without breakfast. Both choices are available on our Reservations website.

• Does The Hotel Offer All-Inclusive Packages?

  Our packages allow you to choose rooms with or without breakfast so that you don’t pay for what you don’t need. Throughout the year we offer special promotions and discounts. Ask our Reservation staff when you make your booking, or check the website directly.

AFTER YOU BOOK

• How Do I Know Whether My Booking Was Successful?

  You should see an onscreen notice with your individual reservation number that confirms your booking. To make double sure, we also send you an email voucher confirming your booking details.

• How Do I Confirm My Booking?

  We send you an email confirmation when you book, so you don’t need to reconfirm with us. If you don’t receive the confirmation, email us at reserve@silversandssunshine.com. This could be because we have a wrong email address or our email is sitting in your Junk or Spam folder. Don’t forget to mention the:

  – name under which you reserved and reservation number
  – hotel name & city
  – check in & out dates

• What Is The Check In And Check-Out Time?

  Silver sand Sunshine’s check-in timing is 2pm and check-out is 11am. If you need to arrive early or leave later, contact Reservations so they can accommodate you accordingly. However, if your arrival is delayed, the hotel will hold your room until the day after your arrival since it’s been confirmed with a credit card. Early check in or late check out may incur extra charges and is subject to availability.

• What Is The Latest Time I Can Check In?

  Our reception is manned around the clock. Since you’ve already paid for your reservation, We’ll hold your room for late arrival. You can check in at any time. Prior notification would be helpful.

• I Need A Receipt Or Invoice For My Hotel Booking.

  Send an email to reserve@silversandssunshine.com mentioning your confirmation number and we will send you an invoice.

PAYMENT OPTIONS

• How Do I Pay For My Bookings?

  Payment will be collected from your credit card at the time of booking. You’ll be transferred to a secure online payment screen and after the transaction goes through successfully, you’ll get a unique payment transaction number.

• Are Online Payments Safe With Silversand Sunshine?

  Yes. For further information about online safety, see the Data Security section on our Privacy Policy page.